Store Policies

Payment 

All payments are due at checkout via AfterPay, Shop Pay, Paypal, Gift Card or Debit/Credit Card.

Shipping

Kiss of Silk ships within the United States via UPS.

Pick-ups or Meet-ups are not an option. 

All Kiss of Silk orders are processed within 1-7 business days (weekends not included). Don't worry! The wait is fully worth it! During Restocks, busy season &/or new releases, processing times can be 7-14 business days. 

After your order has been shipped, delivery time within the United States is 1-5 business days. Shipping could experience delays depending on carrier &/or weather.

Shipping: Shipping is calculated by weight at checkout. Free shipping is offered for orders $100+

Kiss of Silk is not responsible for any damage, stolen packages, loss of package, or shipping deliveries/delays that are affected by shipping customs/ natural occurrences. Once an order leaves our warehouse , it is in the hands & responsibility of the shipping carrier, it is no longer within our control. 
If damage does occur, you would need to reach out to shipping carrier within 10 days of receiving your package to file a claim here:  https://www.ups.com/us/en/support/file-a-claim.page .

A one-time refund or replacement will be offered to any damaged items within 10 days of receiving your product. 
To be eligible for a refund, your product must have arrived damaged or defective and unused and proof must be provided.  
Any future damages must be handled with the shipping carrier. 

To start the refund process please reach out to info@kissofsilk.com

Packages deemed undeliverable by customs will be returned & reviewed once received & processed at Kiss of Silk. If you have any questions or concerns, please contact Kiss of Silk via email. You can find contact information on the "Contact Kiss of Silk" Page located on the bottom of each page.

Orders are shipped to the address provided. Orders shipped to incorrect addresses will not be reshipped or refunded.

All packages that are returned to our shipping facility due to incorrect addresses or declined delivery will be refunded to original payment minus the shipping cost and a 25% restocking fee.

If your order cannot be shipped due to incorrect address, it will be cancelled & refunded to original payment minus a 25% restocking fee.

Please make sure your address is correct at checkout. If you notice your address is incorrect, please reach out via email immediately: Info@kissofsilk.com to correct it. 
We can not guarantee that we will see your email or communication with an updated address so please make sure your address is correct at checkout. 

Bulk Policy: 

•All invoices sent from inquiries must be paid within 24 hours of receiving. 
•All orders are final & cannot be changed or canceled once payment is received & processing is started. 
•Returns & Exhanges are not accepted due to the nature of products 
•Bulk Orders do not qualify for free shipping. Shipping is calculated by weight. 

 

Returns & Exchanges 

Due to the nature of Kiss of Silk Products, all purchases are final. Returns/ Exchanges are NOT accepted.

Kiss of Silk is not responsible for any damage, loss of package, or shipping deliveries that are affected by shipping customs/ natural occurrences. If damage does occur, you would need to reach out to shipping carrier to file a claim here:  https://www.ups.com/us/en/support/file-a-claim.page

Packages deemed undeliverable by customs will be returned & reviewed once received & processed at Kiss of Silk. If you have any questions or concerns, please contact Kiss of Silk via email. You can find contact information on the "Contact Kiss of Silk" Page located on the bottom of each page.

Our products are made by hand in small batches, please allow minor variations in product &/or product packaging.

Exceptions / non-returnable items
Due to the nature of our products, we do not accept returns. We do not issue refunds for products that are not damaged or defective. 

Unfortunately, we cannot process refund requests for gift cards.

Issues

 

Please inspect your order upon receiving. If you receive the wrong item, contact us via email within 10 days of receiving so that we can evaluate the issue and make it right.

 

Disclaimer

These statements & products have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. Results may vary. Please test products on small patch of skin before using fully. Discontinue use immediately if irritation occurs. 

 

This website and information contained therein is designed to provide users with information and makes no express or implied warranties or representations with regard to the accuracy, reliability or the standard of information provided within, including but not limited to, the generality of the aforegoing, and implied warranties of fitness for any particular purpose or non-infringement. 

Your use of this website and any information contained here within is entirely at your own risk and kissofsilk.com shall not be liable or responsible for any loss or damage caused, including but not limited to, indirect, special, incidental or punitive loss to person or computer equipment, sustained as a result of the use of this website, the information contained or suggested therein or any errors or omissions contained in such information. All customers purchasing products from kissofsilk.com agree to accept full responsibility for any results experienced from using them & / or any injury that may occur from product packaging such as glass, plastic, paper tubes / boxes, etc.